Shipping and Delivery Policy

We are committed to processing and dispatching your orders promptly. Our standard handling time is within 2 business days. Once your order is prepared for shipping, we will email you the parcel tracking number so you can monitor its journey.

Estimated Delivery Timeframes

Urban Areas: Delivery typically takes 1-3 working days, depending on the destination.
Rural/Remote Locations: Please allow an additional 1-2 working days.

While we strive to meet these timeframes, we cannot guarantee exact delivery dates as shipping timelines are influenced by courier schedules and external factors beyond our control. We are not responsible for courier delays or errors but will assist in tracking your parcel if issues arise.

Courier Services We use NZ Post and Aramex (formerly Fastway Courier) for deliveries. If you have a preference, please leave a note during checkout or email us with your request.

Important Notes

Tracking Details: Tracking information will be emailed to you once the courier is booked. Please monitor your email and keep an eye on the parcel’s progress.
Accurate Address: Ensure that your shipping address and postcode are entered correctly. Use the NZ Post postcode finder tool for assistance: Postcode Finder.
Rural/Remote Addresses: Additional delivery charges apply for RD rural addresses, remote locations, and outlying islands. Clear delivery instructions are recommended to ensure parcels can be safely left if no one is available to receive them.

Order Minimum Due to the high cost of packaging materials and bank handling fees, we are unable to process orders below $10.00. We apologize for any inconvenience this may cause.

International Orders Shipping costs for international orders vary depending on the destination and parcel size or weight. Please contact us in advance for an accurate shipping estimate.

Customs and Duties: Customers are responsible for any customs duties, taxes, or fees that may apply upon arrival in the destination country. Please check your country’s import regulations before placing an order.

If you have any questions or require assistance, please don’t hesitate to reach out to us at : joanna@needlefelting.co.nz or Mobile: +64 21626168. We’re here to help!